Faq’s

Restart your MetaTrader 4 terminal by closing it and launching it again.

Go to the client portal, click on 'My Account', then 'Overview', and after click 'Actions' next to the account for which you wish to change the password.

Your order will be stop-out when the margin level (Equity/Used Margin) of your trading account goes below 20%. This will trigger a stop-out, and your positions will start closing, starting from the most unprofitable.

The requote statement usually pops up to inform traders that the execution price has changed and allows traders to decide whether they wish to accept the new price. The advertised price affected by high market volatility can change in a split second, and we need to offer you the latest market price. In such an event, you can either accept the new requoting or reject the new price and cancel the execution of the transaction. Another possible reason for getting requotes could be a bad internet connection, which can delay the transmission of orders; in this situation, you will see old prices instead of current market prices.

We offer negative balance protection to all clients as part of the Agreement with a client, as long as it is not manipulated. The interests of our clients are our primary objective; therefore, we ensure that clients may never lose more than their total deposits.

If you placed an instant order, it might not always be possible to cancel it, if our trading server has already received your request. In this case, your platform would also give you a warning: `Closing of this window will not guarantee the order cancelling.

Please note that the minimum trading volume you can trade is 0.01 lots.

Yes, the company reserves the right to apply a 3% ‘no trading’ fee when a trader has deposited and requested to withdraw funds without ever entering one trade.

Our platform supports such functionalities. Please be aware that trading operations using additional functions on your client terminals such as trailing stop or expert advisor are executed completely under your responsibility, as they depend directly on your trading terminal.

We offer negative balance protection to all clients as part of the Agreement with a client, as long as it is not manipulated. The interests of our clients are our primary objective; therefore, we ensure that clients may never lose more than their total deposits.

MetaTrader 5 can run on all modern operating systems: macOS, Windows and Linux.

The trading platform offers seven order types, of which six are pending. Here is the full list: - Market - Stop-loss - Limit buy - Limit sell - Stop limit buy - Stop limit sell - Take profit

Yes, you can run any Expert Advisors (EAs) either coded by yourself or available from third-party providers.

Yes, you can use any custom indicators that are MQL-compatible. Please note, however, that there may be times when a third-party indicator is not compatible with our trading platform due to coding issues or for some other reason. Because of the above, while we do not restrict the use of any custom indicators, please note that we do not provide support for or endorse any of your indicators or that of third parties.

There are no restrictions. Please keep in mind, however, that MetaTrader 5 is a fairly RAM-intensive program, so overloading your platform with a large number of EAs and indicators could reduce the overall performance and speed of your trading platform.

Your open positions won’t be closed until an existing stop-loss, take-profit, or another conditional order is fulfilled or if a margin stop-out level is reached. Existing pending stop or limit orders will still be filled if the entry rate is met. However, please note that, if you are using Expert Advisors, you would need to remain logged in and keep the platform open at all times.

The platform is set on server time, which in our case is Eastern European Time (EET). Unfortunately, this means that you won’t be able to change it to your local time.

You can have as many accounts as you need. However, you can only stay logged into one account at any given time. This means that, should you wish to stay logged into more than one account at the same time, you would need to run several instances of the platform on your device or browser of choice.

Restart your MetaTrader 4 terminal by closing it and launching it again.

Go to the client portal, click on 'My Account', then 'Overview', and after click 'Actions' next to the account for which you wish to change the password.

Your order will be stop-out when the margin level (Equity/Used Margin) of your trading account goes below 20%. This will trigger a stop-out, and your positions will start closing, starting from the most unprofitable.

The requote statement usually pops up to inform traders that the execution price has changed and allows traders to decide whether they wish to accept the new price. The advertised price affected by high market volatility can change in a split second, and we need to offer you the latest market price. In such an event, you can either accept the new requoting or reject the new price and cancel the execution of the transaction. Another possible reason for getting requotes could be a bad internet connection, which can delay the transmission of orders; in this situation, you will see old prices instead of current market prices.

We offer negative balance protection to all clients as part of the Agreement with a client, as long as it is not manipulated. The interests of our clients are our primary objective; therefore, we ensure that clients may never lose more than their total deposits.

Our top priority is giving you the best trading experience, that’s why, regardless of the risks, we have you covered: our risk management system ensures that clients cannot lose more than they initially invested. If your balance becomes negative due to Stop Out, we will compensate the difference and bring your account balance back to zero. We guarantee that your risk is limited to only those funds you have deposited into your account. Please be aware that this does not include any debt payments from the client. Thus, our clients are protected from losses beyond the initial deposit.

It depends on the currency pair, volume, and account leverage. You can use our Trading Calculator to figure out your required margin. When you open a hedge (locked or opposite) position, no additional margin will be required. However, if your free margin is negative, you will not be able to open a hedge order.